Postage is FREE per book for regular mail for
Australian delivery addresses.
Orders will be despatched from our Melbourne office and sent with Australia
Post. You should expect to receive your order within 2-3 working days (from
the working day following receipt of the despatch email) for most metropolitan
areas in Australia. Perth, Darwin and large cities and towns in NSW, SA,
QLD and Tasmania can take 3-5 working days; other locations can take 4-6
days; remote areas can take longer. You may receive your order earlier than
the time stated, but please note, sometimes there can also be unforeseen
postal delays which are outside of our control.
If you believe that your order has not been received within a reasonable
timeframe, please contact Customer Services on +61 3 8838 0503 or email
us at firstname.lastname@example.org.
Brunette Publishing will exchangs goods purchase
online, provided they are in re-saleable condition and you have your original
proof of purchase from Brunette Publishing. Faulty, mis-bound or shipped
in error items may be returned for refund or exchange with proof of purchase.
eBooks cannot be returned, please choose carefully. If your eBook appears
to be faulty, please contact customer service on +61 3 8838 0503 email@example.com
to discuss the issue.
The cost of returning any product to Brunette Publishing is your responsibility.
In the event we have made a mistake, the item is not as described, or the
product is mis-bound or faulty we will refund reasonable return freight
costs. Freight charges are not refunded where an item is returned for a
Please contact Brunette Publishing's Customer Service Team on +61 3 8838
0503 or email firstname.lastname@example.org
if you have a return query.
We will make every effort to process items returned to Brunette Publishing
within 3 business days of receipt at our office. Please note that any credit
to your card account via PayPal may not appear on your credit card statement
until a future billing cycle, depending upon your card issuer's procedures.
We want you to have a great experience with Brunette Publishing, so please
contact us if you have any
issues and we will do our absolute
to resolve them.