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Frequently Asked Questions

What is an eBook?

An eBook (electronic book) is a digital form of the physical book and readable on computers or other electronic devices, such as eReaders.

Why buy an eBook?

An eBook is convenient. A personal library of a few hundred books takes up a significant amount of space. A single eBook reader may be the size of an average novel, can store an entire library and is easily carried around with you.

Which format are Brunette Publishing eBooks in?

Our books are currently in pdf format.

Short for Portable Document Format, a file format developed by Adobe Systems. To view a file in PDF format, you need Adobe Reader, a FREE application distributed by Adobe Systems.

Get Adobe Reader

What size are Brunette Publishing's eBooks?

Zoltan & the 31st Century is 989KB
Christmas in Canberra is 1.1MB
Morning in Melbourne is 3.3MB
Red Money is 1.7MB

After downloading, you will have 48 hours in which to download the pdf file(s). After this time the link(s) will expire.

How do I place an order?

Once you have decided to purchase an item, just add it to your shopping cart by clicking on the appropriate button (eg. Buy eBook or Buy Paperbook). You can add as many items to your basket as you wish.

If you wish to order multiple copies of the books, once the shopping basket appears, change the quantities with the number you want and click update to recalculate your shopping cart.

To delete any item from your shopping basket click on the "remove" button at the end of the appropriate title line.

If you wish to purchase more items, click on "Continue Shopping" and follow the above process again.

Once you have finished shopping, click on either "checkout" which will enable you to enter your credit card details securely with Paypal if you do not have a Paypal account, or click on "Checkout with Paypal" if you have an existing Paypal Account or would like to sign up for one.

Once you have gone through the payment process, if you have purchased an eBook you will receive a confirmation email with details on how to download your book. You will then have 48 hours in which to download the book before the link expires.

If you have purchased a hard copy (paperback) of the book, your order will be processed within 24 hours and a confirmation email will be sent to you informing you that your order has been despatched.

I do not want to pay online. How do I place an order?

If you wish to pay by funds transfer or money order, your order will only be processed once the funds have been received. Please contact Customer Services on +61 3 8838 0503 or via email at sales@brunettepublishing.com.au to place your order.

If you wish to confirm the availability of any of the titles on your order before sending payment please contact Customer Services on the above telephone number or via email at sales@brunettepublishing.com.au.

Which stores are your books available in?

For a list of stockists please visit our How to Buy section.

How do I return an order?

Please visit our Delivery & Returns section for details.

How long will it take for my order to be delivered?

All orders are despatched using Australia Post from our Melbourne office. Please visit the Australia Post website for the expected delivery timeframe.

If you feel that your order has not arrived within the expected timeframe, then please contact us on +61 3 8838 0503 and we will investigate further.

Please note: Deliveries to countries other than Australia will take longer.

How much are the delivery charges?

Delivery is FREE within Australia. Please contact Customer Services on +61 3 8838 0503 or email sales@brunettepublishing.com.au if you are ordering from a country other than Australia.

Which countries do you deliver to?

We currently deliver to the following countries:

Australia
New Zealand
United Kingdom
U.S.A.

What forms of payment do you accept?

We accept PayPal, Bank Deposit, Money Order

How do I make a bulk order?

Please contact Customer Services on +61 3 8838 0503 or email sales@brunettepublishing.com.au to discuss your requirements.

 


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